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New Ladok spring 2018

In April 2018, a new version of the study administration system, Ladok, was launched. Here you can find information on how this change affects you.

The Student Portal is open

You can now reach your Ladok-services via www.student.lu.se. Here you can: view grades, print certificates, register for exams and register for courses. The Portal has a new appearance and the menus look different, but you can do the same things as before. You can also reach your Ladok-services via www.student.ladok.se

NB! With the new version of Ladok, you can change your email address in both study portals. Remember that is crucial that the address you provide is to an email account you check regularly and be sure to type in your email address correctly. 

In some cases, phone numbers and email addresses may be overwritten for certain students (those who have been students at other higher education institutions). Therefore, it is important that you log in to the Student Portal and check that your email address and phone number are correct.

FAQs

Why has my email address been switched out?
In the new version of Ladok, all Swedish higher education institutions are located in the same database. When Lund University was registered in Ladok, a large number of other Swedish higher education institutions were already included. If you have studied at one of these other higher education institutions, your student email address at Lund University may be overwritten by the email address you had there. We will contact all students to whom this has happened and ask them to verify that the address in the system is the one at which they want to be reached. 

Can I add any email address I like?
Yes, you can, but some faculties and departments recommend you to keep your student.lu.se address for the duration of the semester. It is very important that you make sure that the address you switch to is spelled correctly.

Do @hotmail.com, @outlook.com and other Microsoft services work?
In 2017 and early 2018, LU experienced problems sending emails to Microsoft email accounts (@ hotmail.com, @outlook.com, etc.). This was because Microsoft "blacklisted" LU after a breach of an LU address that was used to send spam. The issue has been resolved, for now, but there are no guarantees that it won't happen again, and possibly an email service other than Microsoft will begin closing/delaying emails from LU. We recommend you to pay attention to whether it happens again, and if so, change your email address to one that works.

The information on this webpage will be updated continuously and may be revised. Please check back regularly, so that you don’t miss any important information.

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Contact information

LU servicedesk
servicedesk [at] lu [dot] se
Tel: +46 (0) 222 90 00

Website
LU support (external website)

Opening hours
Monday – Friday, 08:00-17:00